Return policy
Returns & Exchanges
Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order within 30 days.
Returns in 4 easy steps
- Contact us at support@aurrelia.com, and our team will send you a return form. Please read the conditions carefully before sending your product back.
- Complete the return form and include it in your package.
- Send your package to the return address provided on the form. You are responsible for the return shipping costs. Always use a Track & Trace code.
- Refund processing – Once we receive your package, we will refund the purchase amount within 5 days.
Exchange (for size changes) – 4 easy steps
- Email us at support@aurrelia.com with your order number and the size you need. We will send you an exchange form.
- Complete the exchange form and include it in your package.
- Ship the package to the address on the exchange form. Always use a Track & Trace code.
- Receive your new size for FREE – Once we receive your package, we will send the correct size at no extra cost.
Exchange (for damaged products) – 4 easy steps
- Email us at support@aurrelia.com with photos or a short video of the damaged product, along with a description of the issue.
- Validation – Our team will review the proof and confirm the issue.
- Free replacement – Once approved, we will send you a FREE replacement order.
- Tracking update – Our team will provide you with the new tracking details for your replacement order.
Important Notes:
- Before returning any product, you must first request a return form from our customer service team at support@aurrelia.com. This form must be included in your package.
- If the return is due to a customer mistake (wrong size, change of mind), the customer covers the shipping fee.
- If the return is due to our mistake (wrong or damaged item), we cover the shipping fee.
For any further questions, feel free to contact us at support@aurrelia.com.